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Curbside & Returns Policy (Updated 6/23/2020)

The library building is closed to the public during the COVID-19 pandemic

Curbside service and telephone hours :

Tuesday, Thursday, and Friday 9:30 to 4:00
​Wednesday 1:30 to 6:30
Saturday 9:30 to 12:00

During this time:

  • Our wifi connection is available in the parking lot and on the grounds.

  • We offer online programs and access to online library materials

  • Curbside pickup and document services are available. We use contactless transfer of materials from your vehicle trunk.

Please reach us at wiltonlibrarynh@gmail.com or 603-654-2581

Returning Items

Note that the library will offer these services within reduced hours, and the library building will remain closed to the public – returns and curbside pickup will take place in the Gregg St. parking lot.

We encourage you to wear a facemask when returning materials. We require that you observe social distancing while in the parking lot and on the grounds of the library

Am I required to return my checkouts?

Absolutely not! In fact, we invite you to keep them longer to help us avoid a rush. All library materials have been renewed indefinitely, so feel free to hold on to your books if you are still reading. If you are ready to return them, please do!

How will returning items work?

Please do not use the library’s book drop. Instead, we will be using wheeled totes to collect returned materials. This will allow us to quarantine the materials for the safety of our staff and patrons.  Place returned materials in the bin.  That is it!  The bin will be available during the hours posted above.  If the bin is not out, we are not accepting returns. 

We will quarantine all returned items for a minimum of 7 days. Only after quarantine will they be checked in – so please do not worry if they still appear in your online account for several days.

Can I grab something new while I’m at the library?

Unfortunately, no. At this time the library building will remain closed to the public. 

Curbside Pickup

The library will begin offering curbside pickup June16 – by appointment only. We are phasing this in gradually. Thank you for your patience as we navigate this new process. Here is how it will work: 

  1. Curbside pickup services will start on June 16.  Do not call to reserve materials before June 16.  The staff will not be available to take your calls.

  2. You will place holds as before, by logging in to your account online, searching/browsing the catalog. You may also call 654-2581 or email wiltonlibrarynh@gmail.com to request a hold. Staff will be available to receive telephone calls between 10:30 and 1:00, Tuesday through Friday.

    Find video instructions on placing a hold in our catalog here.

  3. If you placed a hold before the library closed, that hold will be honored now. If you would like to cancel the hold, please call to let us know.

  4. When your holds are ready, you will receive an email or phone notification from the library.

  5. At that point, you must call the library at (603) 654-2581 to schedule a pickup time, between 10:30 AM and 1:00 PM Tuesday through Friday.

  6. Visit the library at the allotted time to retrieve your materials. At this time, you may also return any items you have out, using the library-approved procedure.

How will I pick up my holds?

When you arrive in the Gregg Street parking lot, call the library phone number (654-2581) to let the staff know you have arrived.  Then open your vehicle trunk.  Stay in your vehicle.  If you have to exit the vehicle to open the trunk, return to the vehicle and stay inside while a staff member brings out a bag with your items and places it in your trunk.  Once the staff member has returned to the building, you may get out and close the trunk.

If you want to return items during your pick up time, place them in the green pick up bins. Wait until the staff has returned to the building to do so. The use of the bins, rather than the book drop allows us to quarantine the items immediately.

How can I find out if my holds are ready?

We ask that you wait until the library has contacted you to let you know your items are ready. At that time, you may schedule a pickup. 

How do I place holds on items?

Find our video instructions for placing a hold on youtube. If you have difficulty logging in, or accessing the internet, feel free to call us at (603) 654-2581 to place a hold over the phone. 

Remember – we will let you know when the items are ready for you to schedule curbside pickup.

I do not have a library card! Can I use this service?

Please visit  https://wilton.biblionix.com/catalog/ and click on Sign Up in the top right corner to apply for a library card.

Can I request items from other libraries?

No. At this time, we are not receiving items from other NH libraries.

Can I request additional items after I reserve my pickup time?

If you reserve more items after your pickup time has been confirmed, we cannot guarantee that they will be included in your delivery.

What safety precautions is the library taking?

  • Completed a detailed cleaning of the library building

  • Deep cleaned frequently used surfaces

  • Obtained adequate stores of disinfectant and hand sanitizer, as well as protective gear for staff

  • Staff will wear facemasks and gloves while packing items for curbside checkout.

  • All staff will be wearing facemasks and maintaining social distancing while in the building or on the grounds.

  • In addition, we will be quarantining all returned items for a minimum of 3 days. We will quarantine all newly ordered and received items arriving in the library, before they available for cataloging and checkout.

  • The library staff will work on two teams, minimizing the opportunity for infection to affect the entire staff or close the building in the case of necessary quarantine. 

Curbside Document Services

Copies and Printing: 

  • Call 654-2581 or email wiltonlibrarynh@gmail.com to request document services and a service appointment..

  • Provide the documents to be copied in one of the following ways:

    • Email the documents

    • Provide hard copies of the documents

    • Provide a flash drive containing the documents

  • If bringing hard copies or a flash drive, place the materials in the trunk of your vehicle.  

  • Place the copier fees in an envelope with the materials.  Black and white copies are 15 cents each. Color copies are 30 cents each. Exact amount is required as we cannot make change. Checks made payable to Wilton Public Library are also acceptable.

  • At the appointed time, call from the parking lot on Gregg St.  

  • Open your trunk.  (If you get out to open the trunk, return to your vehicle. Do not wait outside.

  • A staff member will take the materials from your trunk, make the copies, and return them to the trunk. 

Fax services  

  • Call 654-2581 or email wiltonlibrarynh@gmail.com to request document services and a service appointment.

  • Provide a cover sheet with sender’s name and telephone number, receiver’s fax number and telephone number, number of pages and any other pertinent information.

  • Provide the materials to be faxed

  • Provide exact payment in an envelope.  We cannot make change.  Fax service is $1.00 per page. Checks made payable to Wilton Public Library are also acceptable.

  • At the appointed time, call from the parking lot on Gregg St.  

  • Open your trunk.  (If you get out to open the trunk, return to your vehicle. Do not wait outside.

  • A staff member will take the materials from your trunk, send the fax, and return your confirmation to the trunk. 

  • Please be sure all the information you provide is accurate.  Faxing may take time so please be patient.

  • If you have emailed materials to be faxed, there will be a copier feel of 15 cents for black and white, 30 cents for color, per page as we will have to print before faxing.

  • If you are having a fax sent to the library for pick-up, the library fax number is 603-654-3674.

Scanning

  • Call 654-2581 or email wiltonlibrarynh@gmail.com to request document services and a service appointment.

  • To scan documents to a flash drive, provide the pages to be scanned

  • Provide the flash drive (a staff member will not be able to name files or format a drive)

  • Place these items in your vehicle trunk. 

  • There is no charge for scanning

  • At the appointed time, call from the parking lot on Gregg St.

  • Open your trunk (If you get out to open the trunk, return to your vehicle. Do not wait outside.

  • A staff member will take the materials from your trunk, perform the scanning, and return the materials to your trunk.


How long will you offer this service?

Until further notice. Since our service levels are determined based on a number of public health factors, we do not know when our services, or our hours, will change. Please check our website at wiltonlibrarynh.org for updates.

Rest assured that library staff are working on plans for the next phase of reopening, and we look forward to serving you further in the future!

 
 

Unattended Children Policy

A.Unattended children policy

1.The Wilton Public and Gregg Free Library welcomes the use of its facilities and services by all children. As a public institution, its doors are open to all regardless of origin, age, background, and views. The Library is a public building, and as such, is not a safe place to leave a child unattended. The Library cannot assume responsibility for the safety of unattended children. Staff members are concerned when parents leave their young children alone or in the care of a slightly older sibling or friend. When young children are left unattended in the Library, even for a few minutes, they can become frightened. A slightly older child left in charge can be easily burdened by this responsibility.

 

2.The Library should not be viewed as an alternative to daycare. Unlike a daycare facility, the Library is not a closed environment. Staff cannot monitor everyone who enters, and all patrons are free to use any public area within the Library. For safety's sake, parents should make sure that their children are sufficiently mature before allowing them to visit the Library by themselves. Parents should be advised that if their children misbehave, they may be told to leave the library and the library grounds. Parents should further realize that, even in their absence, they are legally responsible for their children's behavior.

 

a.While in the library, children under the age of 11 must be in the company of a parent or responsible adult over the age of 15. This includes children participating in library events; a parent or other responsible adult over the age of fifteen must remain in the library during the program.

 

b.At the discretion of a responsible adult, a child age 11 to 14 may be left unattended for the period of time needed to select materials, complete a homework assignment, read, or attend a program.Children should not be left for longer than two hours. Children must always observe library rules.

 

c.Parents, not library staff, are responsible for the behavior of minor children at all times, even if they are not in the library with the child. Disruptive behavior will not be tolerated. Library staff does not serve in loco parentis, in place of the parents.

 

d.Parents and guardians are responsible for the conduct of their children on Library premises and must provide such reasonable supervision of their children as is appropriate based on the age and level of responsibility of each child

 

e.When the safety of an unattended child is in doubt, the Library staff will attempt to contact the parents. If the parents are unavailable, the staff will contact the Wilton, NH Police.

 

f.Children must leave the library at closing time. If necessary, parents must arrange to pick up their children. Youngsters left to wait outside for a ride after the Library has closed are placed in a vulnerable position. Staff is not responsible for the safety of a child once the Library has closed. However, staff will attempt to contact parents. If they are unsuccessful, the police may be summoned to assist the youth.

 

g. If the police are called when a parent or guardian fails to pick up the child, it is considered 'risk of injury to a minor' and is a criminal offense.

 

h. Under no circumstances should a staff member transport children home or to any other destination.

 



Mission Statement, Objectives and Ethics Statement

 Mission Statement

The Wilton Public and Gregg Free Library seeks to assemble, preserve, and administer, in organized collections, books, electronic media, and related educational and recreational material in order to promote and stimulate knowledge, wisdom, culture, and pure enjoyment for all citizens.

Objectives

1.    To provide a place where inquiring minds may encounter all sides of original and critical opinions and concepts essential for the free community.

2.    To present lectures, concerts, films, or related programs from time to time which might add to the enlightenment of recreation of the community.

3.    To cooperate with the schools and school libraries wherever possible.

4.    To be alert to opportunities of cooperation with other libraries.

Ethics Statement

1.    To adhere to all copyright laws and licensing agreements.

2.    To comply with the Library Bill of Rights.

3.    To endorse the Freedom to Read statement as adopted in 1991 by the American Library Association.


Wilton Public & Gregg Free Library
General objectives

General Objectives

 

A. To assemble, preserve and administer, in organized collections, books, electronic media, and related educational and recreational material in order to promote and stimulate knowledge, wisdom, culture, and pure enjoyment for all citizens.

 

B. To provide a place where inquiring minds may encounter all sides of original and critical opinions and concepts essential for the free community.

 

C. To present lectures, concerts, films, or related programs from time to time which might add to the enlightenment or recreation of the community.

 

D. To cooperate with the schools and school libraries wherever possible.

 

E. The Board of Trustees and the Staff shall be alert to opportunities of cooperation with other libraries. To this end, the Library is a member of the Hillstown Cooperative, a group of area libraries which work together. The Library will also actively participate, at the discretion of the Board of Trustees, in any future cooperative endeavors that will ultimately enhance the quality of Library service for all its patrons.